- With a presence in 9 countries, Top Doctors will focus its 2021 business strategy on improving and enhancing its services and technological solutions, creating a Marketplace and accelerating the penetration of its Top Farma business line.
- The company has managed to develop 5 new medical digitalization tools and services in record time, and improve existing ones to support the healthcare system and patients during the pandemic.
- Top Doctors’ telemedicine systems have increased their use by 90 times by patients and doctors in 2020.
Barcelona, March 3, 2021 – The Spanish company Top Doctors.es®, an online platform for finding and contacting the best medical specialists in private healthcare, closed the 2020 financial year with a turnover of more than 12 million dollars and anticipates reaching 17 million in 2021. With a unique business model, Top Doctors bet in 2020 to improve and expand medical digitalization services, launching a large number of initiatives, with the aim of supporting the healthcare system throughout the pandemic. All this has led to the consequent growth of the company both in terms of turnover and services.
Top Doctors currently offers patients access tools to the most prestigious national and international medical directory, while providing doctors with cutting-edge technological solutions, online presence and brand image. “We are proud of the work we have done in all the countries where we have a presence throughout a year as complex and difficult as 2020. We have worked with the incentive of providing support to specialists and physicians, and creating solutions so that patients would be cared for in any circumstance. The trend is that they will continue to turn to us not only in critical moments, but that they will find in Top Doctors the 360 platform for daily healthcare,” says Alberto E. Porciani, CEO of Top Doctors.
5 new tools and services launched in a single year
Top Doctors has made available to the healthcare system all the technological tools it had at its disposal, even making them available free of charge in March and April. They have also developed 5 new services to provide greater coverage for the needs marked by social distancing and the burden of the healthcare system:
- Instant messaging: through its 24h immediate consultation system, any patient can solve their medical doubts through an instant chat that doctors from primary care and different specialties will answer in 2 minutes. In addition, patients have access, through Top Doctors Telemedicine, to the best doctors in private medicine.
- To facilitate the doctor-patient relationship, it has introduced the electronic medical prescription that enables digital prescriptions with which patients can go directly to the pharmacy.
- It has also developed Top Doctors Drive, a platform for the exchange of medical data, ensuring the encryption of files in accordance with the latest security regulations for the transfer of medical information of the GRPD.
- Top Doctors Accademy, a service for specialists and doctors who are not members of the platform but who are interested in accessing the technological tools that the company offers to healthcare professionals.
- Wallet, a tool for the prepayment of consultations, which helps experts to reduce absenteeism in consultations and administrative times.
In addition, the company has made improvements and updates to the rest of the platforms it had already developed, such as a new intranet and agenda for doctors, offering a social networking kit, or creating websites for doctors who do not have an online presence. “We have worked hard, developing services in record time, accelerating the implementation of tools during the pandemic in order to help the telemedicine boom and all doctors who understood the importance of digitization,” says Alberto E Porciani. “As a technology company, it is our duty to offer assurance and trust to both doctors and patients,” he continues.
The Top Doctors platform’s approach to success is based on bringing patients closer to top-notch doctors and medical specialists, verified through certifications, audits and exhaustive professional background checks. The Top Doctors physician selection process has 25 years of experience and is unique in the world. Thanks to this, Top Doctors has seen an increase in the search for health information on its platform throughout 2020, reaching 100 million visits. And it has managed to reach the figure of 2 billion medical appointments closed through the platform. Likewise, the use of telemedicine has grown exponentially, normalizing its use in the doctor-patient relationship in the last year. This is demonstrated by Top Doctors’ data, which show that its telemedicine systems have seen a 90-fold increase in use over the last year.
Top Doctors has consolidated its leadership in Spain, reaching 57 million patients who have trusted the company to choose their doctor, as it is the only platform that offers all the information necessary for patients to select the most suitable doctor for their pathology, as well as the technology needed to access and contact healthcare professionals.
Objectives 2021: to strengthen technological tools, create a Marketplace and accelerate Top Farma
and Saudi Arabia – Top Doctors will focus its business strategy on strengthening and reinforcing its presence in these countries. Also, throughout 2021 the company aims to enhance its technological tools and solutions to become the reference platform for access to the best specialists and medical centers, as well as in the creation of the Marketplace, a new service through which you can purchase the main analytical and diagnostic laboratory tests.
In addition, Top Doctors has focused its efforts on accelerating the penetration of the Top Farma business line, a platform to digitize pharmacies in order to advise professionals in the sector in a proactive and specialized way on the needs of the patient and actively involve pharmacies in the care process. The project that emerges in 2019, and throughout the last year has managed to help pharmacies in the sales process, with the development of online points of sale, as well as tools for customer loyalty and support for pharmaceutical advice, “The level of digitization of pharmacies is still very low, with only 23% of them partially digitized. For us, the launch of Top Farma has a natural raison d’être, as it is one more point in closing the circle of the care process and health care. We want to make pharmacies aware of the need for change and lead the evolution of the process,” says Porciani.
More than 90,000 first-time practitioners worldwide, with an average rating of 4.7 out of 5
The company currently has more than 90,000 professionals in all medical specialties worldwide. The Top Doctors experts have achieved an average rating of 4.7 out of 5 in the evaluations made by patients after visiting the doctor’s office in person or online about the doctor’s treatment, his team, the center or the facilities.
“We have been improving and reinforcing the online presence of these specialists for many years. And our data corroborate this, as our website has been visited by more than 107 million users in the last year, who come to Top Doctors to receive first-rate medical information,” says Porciani.